Complaints Procedure

At Accident Injury Solicitors, we are committed to providing a quality service. Our aim is to settle your claim as quickly and efficiently as possible. To do this we need your assistance and would ask you to respond to queries and provide documentation requested as soon as possible. Please also make sure that we always have a contact number for you.

We will keep you updated regularly as to the progress of your case. At the early stages however, it is not possible to give you an accurate indication of the length of time your case will take. If liability is not in issue and your opponents Solicitors or Insurance Company deal with your case speedily your claim may be concluded within a year, if the case becomes more complicated or Court Proceedings have to be issued, it could take considerably longer. The length of time your case will take can also be affected by the type of injury you have sustained, if any, and the length of your recovery.

Please read the following paragraphs carefully as they contain important information that we are required by the Solicitors Regulation Authority to give you before we begin to act for you. Accident Injury Solicitors is regulated by the SRA and subject to the Solicitors Code of Conduct, which can be found at www.sra.org.uk/solicitors/code-of-conduct.page.

We hope that you will be satisfied with our service; however should you have any complaints regarding our services (including our insurance services) or (if you are required to pay any of our charges) about your bill, please try to resolve this in the first instance with the person handling your case. If your complaint cannot be resolved at this level please contact us by post at –

Accident Injury Solicitors
83-89 Joseph House
Blackburn Road
BL1 8HF

We will look into the matter further.

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint by writing to the Legal Ombudsman at PO Box 15870, Birmingham B30 9EB, telephoning 0300 555 0333 or e-mailing enquiries@legalombudsman.org.uk. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving our final written response about your complaint.

If your complaint relates to your bill, you can also apply to the Court for an assessment of the bill, but if you do so, the Legal Ombudsman may not deal with your complaint about that bill. If you are required to pay our charges and any part remains unpaid we may be entitled to charge interest. We trust however that you will have no cause to complain about any aspect of our service.

We are committed to promoting equality and diversity in all our dealings with our clients, third parties and employees, and we are required under the Solicitors Code of Conduct to provide a written equality and diversity policy. Please let us know if you would like us to send you a copy of our equality and diversity policy.

We will aim to deal with your claim as quickly and as efficiently as possible. Please help us to help you.